Category Archives: Team

A Tech Lead Is Not A Manager: Influence vs. Authority On Agile Teams

I previously wrote about how I worked on an agile team as a tech lead. The article focused on the things I recommend. Today, I’m going to take the opposite approach and share what to avoid: the misuse of authority including mistaking an influencing role for an authoritative one.

You can read the original article here.

Roles, Roles, Roles

On agile teams, a Tech Lead is far more like a Software Architect or an Agile Coach or a Product Owner or an Engineer than a Manager, Director, or another role with people reporting directly to them. You don’t have AUTHORITY as a Tech Lead, your weapon of choice is INFLUENCE. Of course, even people with authority should rely on influence as much as they possibly can. Authority is a tool in the toolbelt of some roles, and those people must use it sparingly. Autonomy is too important to take away from creative workers (and Engineers are indeed creative).

At times authority must be used by people in what I like to call “dark side” roles. Managers, Directors, Veeps, etc. must at times use the stick instead of the carrot. Usually, this is reserved for extreme cases when a team member is refusing to follow company policy or is threatening or endangering someone. In a positive culture, these things should seldom IF EVER happen.

One of the things I love about the organization at my current company, HealthEquity, is the culture of influence. Influence is the currency of the day at all levels of leadership, and it’s used efficiently and effectively.

What Does Misuse Of Authority Look Like?

Some key things to look out for: body language, word choices, and the audience. Watch for words like these coming from your mouthhole:

But, I’m the Architect/Manager/Director/Scrum Master/Tech Lead/etc…

…you have to do this.
…this is the only option.
…because I said so.
…it’s my way or the highway.
…eat crap and die.

Absolutes and personal attacks/insults are not going to work. They may sometimes achieve the immediate effect you wanted, but it’s going to come back to bite you in the end.

Avoid negative feedback in a group setting at all costs. If you MUST provide negative feedback (and yes, sometimes we must) always, ALWAYS, do so in a private 1:1 situation. Involve your people leader if you aren’t comfortable one-on-one.

Instead, look for ways to encourage, build-up, support, and assist people in doing what you believe should be done.

Shameful Anecdote Time

Once, in an earlier decade of my life, I was an inexperienced young team lead. I had responsibility for a developer who was undertaking a critical task. The task wasn’t moving along the way my manager and my manager’s leader hoped it would. There was some time sensitivity involved, and I was asked to research the issue and get things moving along. I did some investigation and found that the developer was spending a lot of time (over 50%) not engaged in his work.

I’ll admit it; I was frustrated.

Instead of following the advice I’m giving in this article, I decided to walk right up to this person’s cubicle and ask how the work was progressing. Nothing particularly wrong with the approach, although in hindsight, I should have known the discussion was likely to become sensitive. I should have invited the developer to a private location to discuss one-on-one.

Anyway, when we spoke, the developer told me how well it was going and how hard he was working and how he’d have this already late project completed just as soon as he could, but not for at least a few more days. When describing the work remaining, I felt it was completely trivial. It could have been completed THE NEXT MORNING.

I won’t go into detail, but I lost my cool. I felt pressured and I let the pressure rule my emotions. My voice rose high enough for at least neighboring cubicles to hear, if not more. I told this developer that he would finish this work by the end of the next day or there would be hell to pay.

I’ve never seen someone’s face go from zero to pure unadulterated hatred so quickly.

The developer finished the required work on my timeline, but I had ruined a relationship and completely demotivated my co-worker. As kind, cheerful, and pleasant as I could be, it never made up for my error. The individual became a habitual underperformer, and eventually was let go by our manager.

I’ve always wondered how the situation might have gone if I knew then what I know now. Would I have pulled this individual aside privately? Would I have offered my help or another’s on the team to push through the last bit of work? Would I have asked more about the situation and sought to understand why he was underperforming in the first place?

I’d like to think I would have. I’d like to think I’d have given less weight to some of the authoritarian “truths” I’d been exposed to growing up.

Avoid False Truisms Of Authoritarians

Avoid being taken in by the truisms of autocratic leaders like Bonaparte and Hitchcock. Do not let their philosophies influence your leadership style.

“Men are moved by two levers only: fear and self-interest.” -Napoleon Bonaparte

“If an actor comes to me and wants to discuss his character, I say, ‘It’s in the script.’ If he says, ‘But what’s my motivation?’ I say, ‘Your salary.’” – Alfred Hitchcock

The work we are doing in any creative or thought-related organization requires 100% of the team’s buy-in, commitment, and enthusiasm to be as effective as possible.

Leaders don’t and can’t have all the best ideas. Create psychological safety for people you work with to aid their growth and contributions.

Authoritarian leadership styles have little or no place in Agile organizations.

In closing: I recommend avoiding the “command and control” mentality in favor of “inspire and innovate”. Tech leads (and technology leaders in general) aren’t running military operations; we are engaged in creative endeavors.

Lean Teatime Is Both More And Less Than Lean Coffee

Ok, I’m going to share this like no one has ever thought of it before.

braceYourselvesMeme

The other day, I was giving a lightning talk at Utah Software Craftsmanship about how I run bi-weekly team meetings with Lean Coffee. In short, I highly recommend the practice. It helps keep our meetings quick and on-task. Succinct really.

People seem to like it because we discuss the most important things, and we usually finish early.

If you aren’t allowing your meetings to end on time or early– use this opportunity to rethink your life. You don’t want to sell anyone death-sticks.

Back to the lightning talk. I spoke for about three of my five allotted minutes and opened up the floor for questions. There were a few, but the most interesting question by far (paraphrased) was this:

How do you get people to arrive at desisions when running a meeting with Lean Coffee?

The query took me by surprise.

For a moment, I considered decisions that came out of our meetings. Granted, there weren’t a ton. Often these sessions are more informational. Sometimes they result in questions I don’t have an answer to, so I take to-do items and communicate back to the team later.

However, we did reach decisions. We planned a team party, for example. For these types of situations, I looked for a majority consensus. Often, we found ourselves using a technique I will now dub “Lean Teatime”.

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Lean Teatime

Lean Teatime is a subset of Lean Coffee. It can be run either in the middle of a lean coffee session, or completely separate from it. The gist is simple:

  1. Set expectations by making clear the intent of the Lean Tea session (e.g. selecting a venue for a team party).
  2. Make sure everyone has access to Post-It notes and Sharpies (the tools of any agile facilitator).
  3. Set a timer (2-5 minutes) and have the group come up with as many ideas as possible. They will write each thought on an individual Post-It.
  4. Organize similar items into groups and stick them to a desk (or wall for bigger groups).
  5. Give everyone groups/3 dot votes and turn them loose to place dots on the item groups they prefer. Allow one dot per group or multiple, your choice (I prefer 1 per).
  6. Order the results from most votes to least. In the event of a tie for first, vote one more time with the two tied items only.
  7. I like to do a fist of five at this point to see if anyone just hates the thing that ended up on top. In this case, I’ll ask the group to offer mitigation suggestions.

All of this only takes a few minutes and usually has a positive result.

So there you have it. The “genesis” of Lean Teatime. I hope you find it useful.

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Agile Teams Don’t Always Have Tech Leads, But When They Do…

I queued this post last year when I was a Technical Lead for an outstanding scrum team at HealthEquity. The role was new for me here, although I’ve had leadership roles at several companies over the years.

A Little Background

Our team consisted of six people who had never worked together directly. We not only found a way to meet the requirements of the project, but we also did it on time, on budget, with little overtime, and quite a lot of team fun.

At any rate, the team was very successful, and its success was noticed. It resulted in considerable renown for the team. Credit where it is due: the team’s success belongs to the entire team. My role certainly wasn’t more significant than any other. If anything, it was less important.

I’ve been asked by several people how we did it. My answer, as always, is that we have an awesome team. As a contributing member, I shared some of the load. Maybe my philosophy as a tech lead within the team helped as well. I’d like to think so.

agileTeamsDontAlways

My Tech Lead Philosophy

Top Tier Things To Not Forget

  • Principle #1: Respect the opinions of everyone. We are all professionals.
  • Principle #2: Make other team members’ jobs easier.
  • Principle #3: A tech lead isn’t the only person who has great ideas.

Also Good To Remember

  • Patience. Patience. Patience. Patience. Patience. Patience.
  • Give guidance by asking questions. It isn’t always possible, but it usually is.
  • Free team members to focus on sprint work by being the first point of contact.
    • I choose to address this by sitting at the entrance to our team area.
  • Encourage team members to learn by taking tasks that challenge them.
  • Take sprint tasks that don’t interest other team members when possible.

Probably Best Not To Do This Stuff…

  • Dictating solutions and stifling creativity.
  • Taking all the fun tasks for yourself.
  • Interrupting people unnecessarily.
  • Wheaton’s Law: Don’t Be A (Jerk).

Obviously, I’m not perfect in any of these things. I do find that having the philosophy helps point me in the right direction. I hope it helps you as well. If you’d like to read more on this topic, I wrote a follow-up article in 2017 about Influence vs Authority on Agile Teams.

Interested in technical leadership and not sure where to start? Lead some coding katas for your team.

As always, hit me up on Twitter with questions or comments. Until next time.

Interview/Hire Great Devs: Part 2

This is the 2nd and last post on hiring great developers. You should probably read Interview/Hire Great Devs: Part 1 if this topic interests you.

Fulfilling Expectations

Remember that the type of person you want to hire is going to expect around 3-4 hours total in the hiring process. If they feel that you don’t perform due diligence with them, their concern will be that you are not doing it with anyone else and that the team will suffer. Of course if the candidate doesn’t seem like a good fit at any point, cut them loose immediately and politely.

If your candidate made it this far, it’s time for…

Phase 3: In-Person Interviewing

Let Your Experts Do The Talking

Evil Nerd Genius
And now we all know the truth about German programmers…
They code in cuff links.

Next, have candidates interview on-site with your existing people for one to two hours (if you don’t want the whole team in there at once divide the time into 20-30 minute blocks). There are pros and cons to both approaches.

Be sure to communicate any overarching goals with your team. If this person is to fill a specific role, let them know so they can analyze the fit. If everyone you hire should be a continuous learner, make that clear. If you want someone who won’t be bored with tedious work, that should also be communicated. There are only two technical guidelines to stress.

Just.

Two.

  1. Long coding assignments should not be performed on a whiteboard.
  2. Long coding assignments should not be performed on a whiteboard.

There are plenty of decent alternatives to making a developer sweat about syntax and handwriting. Bring a laptop to the interview and pair program with them. Send them a coding assignment to complete on their own prior to the interview (time-boxed of course). This applies to anything longer than a fizz buzz-type problem.

Otherwise, let your experts ask whatever questions they believe are important. They are evil geniuses who want to unleash hell on your candidates, AND THEY SHOULD.  These should be some of the people you trust the most to help achieve your goals as an organization, they know the right questions to ask!

Afterward, get a quick thumbs-up count from your team and if it went well…

Perform A Leadership Review

Do an in-person with anyone your team doesn’t dislike. Probably 30 minutes or less. See if your impressions from the online/phone screenings seem to hold up. If you are considering this person for a role that may increase in responsibility, make sure to ask the right questions (including if they are interested in that sort of thing).
At this point, assuming success, proceed to…

The Final Phase: In-Person Closing

Sell, Sell, Sell (Be Obvious And Honest)

Allow 30 minutes to answer their questions and really sell them on the opportunity.

Sale! 50 Percent Off

What you have to offer is great, remember that! This is the company you chose to work for and continue to stick with. Even you you are having a bad day (we are all entitled occasionally) do not sell the opportunity short. Talk about the best parts of your job. Be enthusiastic. After all…

“Nothing great was ever achieved without enthusiasm.”

– Ralph Waldo Emerson

Be completely open and honest. Don’t conceal problems but don’t highlight them as anything other than what they truly are: opportunities to improve. Developers are optimists. We believe in change for the better and want to help it happen. Appeal to our desire to solve problems.

Eat Lunch

The candidate that makes it this far should have a very informal lunch with the team he will be working with so everyone can get a feel for interpersonal relations… it’s very difficult to get a feel for someone who is expecting trick technical/personal questions at any point and is on foreign territory. Lunch offsite is neutral territory and you can learn a lot about a person in that environment.

Lunch is a good habit to get into anyway. I like it.

It goes without saying that if you get to this point then you most likely have a keeper.

Make An Offer

Do this after lunch or do it the following day. You should know if this is the right person for the job or not. You have all the information. If the answer is no, tell your candidate as soon as you know.

The Offering

Negotiation is to be expected. However, in today’s competitive market, get your best offer out on the table as soon as possible.

NEVER try to undercut a programmer/developer/engineer/etc. It will not end well for you. The candidate maybe offended and walk, or worse, join the company and go though all the training and ramping-up and leave for a better opportunity in 6 months.

There are many, many jobs and too many online resources available to compare salaries and other benefits. If you aren’t sure you are being realistic, check out your competition on Glassdoor or general rates on Salary.com. Take this data to the powers that be and make a change if needed.

If there are other great reasons to work for the company, things that give you a competitive edge, highlight them. If you have a great environment for learning (see my posts on the subject here, here, and here) tout it! If you’ve hired well-known or respected developers, point candidates to their online presence on Github, LinkedIn, and Stack Overflow for verification. If you have stock options, great healthcare, or free/discounted products, talk about them.

You get the idea.

Conclusion

Overall, this is pretty similar to the process one employer used when convincing me to move to halfway across the country (for minimal pay increase, no stock options, etc.) and I had plenty of other opportunities. The overall process is proven and is common with really good shops that care about hiring the right people. Remember to always end the process after any stage as quickly and succinctly as possible. Do not get a reputation for wasting people’s time.

Image credits:
https://www.flickr.com/photos/mbiskoping/
https://www.flickr.com/photos/soulrush/
https://www.flickr.com/photos/liquidnight/

2014 Developer Learning Guide: Part 2

In Part 1 of this sequence of blog posts, we covered online and print learning. Part 3 is now available as well. This time we will review some of the in-person options for learning and focus in on smaller groups. But first…

An Elaboration On “The Best”

I suggested in 2014 Developer Learning Guide: Part 1 that A-players, top developers, etc. only want to work for companies that have a great learning culture. This doesn’t necessarily mean that they already ARE working for these companies. The point is that, given the choice, the best developers know the value of learning and want to be part of groups where everyone is actively engaged in it. If you are already working for a company like this, I congratulate you on your outstanding choice!

The most common argument I’ve heard for choosing or sticking with a company with poor learning policies/funding: “If a company pays well enough, I can afford my own learning/training.”

Money Vortex
Don’t get caught in a money vortex that leads to stagnation.

This is true. The fallacy is that all of the developers will use their “extra money” for this purpose. We all have obligations and sometimes paying off that credit card or taking a family trip might take priority over paying for our own training. When the employer provides budget and opportunity specifically for training, the entire team is far more likely to take advantage of it. This leads to the entire team learning and growing together. You avoid the situation where stragglers are content to stagnate and contribute a steadily degrading quality of work (and contribute steadily degrading quality of feedback on teammates’ work).

TL;DR I stand by my original statement with a few caveats.

This is not to say that everyone should try to learn in the same ways. Some people don’t take much away from certain types of training and learning opportunities. There is absolutely nothing wrong with this, in fact, it is the purpose of these posts to provide a comprehensive list of the options that are out there! My hope is that you won’t focus on only one type of training. A rich selection of options awaits. I encourage you to try many and find out which work best for you.

In-Person (Smaller Groups)

Book Clubs

Start or join a book club/group/discussion. If you don’t like the word “club” find something different. Oprah won’t mind… why do you even care what she thinks? oprahAndDubmun Hopefully your company is willing  to sponsor a  book group with lunch provided and books paid. This is a minimal expense and provides a great return on investment. Reading books alone often isn’t enough. Having discussions with peers (who will definitely have takeaways you didn’t consider) is a great way to help maximize learning. In addition, adding coding exercises that pertain to the book topic occasionally really helps to cement the knowledge. More on that later…

One thing I’d like to call out here: if your group is larger than six people, consider breaking out into smaller groups for the majority of your discussion time. This is a neat trick I picked up from Mike Clement at Utah Software Craftsmanship meetups. Large groups tend to lend themselves a couple of antipatterns:

  • At best some participants may not participate because the more dominant voices in the room are taking up too much time.
  • At worst, you may have people napping in the back.

We implemented the breakout approach at my current company with great success. We get back together for an overall discussion for 10-15 minutes at the end of the hour and cover the points each group thought were most important.

Selecting the right kind of book is a very important concern here. Voting as a group is a nice way to get an idea of what people are interested in. Always be sure to select titles that will be good for discussion. Code cookbooks are an outstanding example of what not to read. I tend to prefer books grounded in theory, patterns, practices more than how-to books on specific technologies. If you aren’t sure where to start or don’t have money for books initially, there is a lot of great free material for discussions available online. Many blog post make for excellent discussions (hint, wink, nudge).

Presentations/User Groups/Meetups/Open Space

This section is a little more broad. Intentionally. There is an entire class of in-person interactions that can be extremely valuable learning tools. Many are existing groups and some you’ll have to go out of your way to create.

IPresentToYouTheOceanPresentations – The most formal entry of the section. Presentations are sometimes more valuable for the presenter than they are for the people watching. Nothing cements knowledge in your brain like stressing over sharing it with 5 to 500 other people all at once (for me anyway).

What you will take away from attending a presentation depends on your own personal learning style, the effectiveness of the presenter, and how much attention you actually pay to the presentation. I get nuggets from attending presentations but in general they have moderate value for me. So, “Present, present, present!” becomes my mantra.

“But where can I present?” you ask? The opportunities are out there. Present at work, user groups/meetups, coding dojos, code camps, large conferences, or just record yourself and post it online. Not sure how to get started? Go and watch someone present and ask them how they did it. This is also a topic I may write more on in the future.

User Groups/Meetups – Unfortunately I missed a great one of these (Utah Software Craftsmanship) last night because of pressing matters elsewhere. These groups are somewhat hit and miss, but if you find a few that are a good cultural fit and really match your interests they can be fantastic. User groups/meetups are a great place to learn, practice presentation skills, mingle with fellow techies, and often get free food.

Meetup LogoIf there isn’t a local user group that fits your interests, start your own. The most difficult part is securing a venue but local colleges and businesses are often willing to host your group. In addition, larger groups will attract sponsors who may provide swag for giveaways and/or food.

The best current place to look for a public group (or start one) is on Meetup.com.

Open Space Technology – I’ve only participated in one open space-style of meeting/collaboration unfortunately. It was at an Agile Roots conference back in 2009 and had a fairly profound impact on me. If you have the opportunity to attend an open space, I highly recommend it.

For more info check out OST on Wikipedia.

Coding Exercises/Katas

Coding exercises are a general term for writing code following a format lead by a presenter. There are many different subsets of exercises including design, gamified, and code katas. All of these have value, but I’m going to focus on the latter.

If you aren’t familiar with the term code kata, here is what Wikipedia says:  “code kata is an exercise in programming which helps a programmer hone their skills through practice and repetition.http://en.wikipedia.org/wiki/Kata_(programming). I like to compare it to a martial arts kata where we work to develop the equivalent of “muscle memory” for certain coding techniques. Kata Coding dojos are specialized meetups of people who perform code katas as a group. Participating in a coding dojo is something I look forward to every week. I always learn something new and almost always have the opportunity to help others do the same.

I have a future blog post queued up about my experience with starting a coding dojo at HealthEquity over the past year.

Part 3

It turns out I have too much to say for a 2 part post. In the third and final part of this post I will cover more in-person options for learning. It focuses on larger groups and formal training. Find it here: Part 3.

Also, be sure to check out Part 1 if you missed it.

I’d love to see your thoughts and comments below or to @dubmun on Twitter.