Initial Phase: Resume/Profile Screening
Know What You Are Looking For
Start the process by knowing what kind of great technical people you are looking for. Are you looking for great young talent that is unafraid of making mistakes? Or tried and tested people who account for exceptions before they arise? Are you looking for teachers or learners (or both)? Do they need certain specific skills or only the great desire and ability to learn, grow, and improve? What is the near, mid, and long term composition of your team?
Many questions should be asked and those questions don’t always have a clear answer. Do you need a consultant or full-time hire to help determine what you are looking for?
Be able to narrow your search quickly based on your must-have criteria and let the rest be discussion points during later phases of the hiring process. Don’t spend more than 5 minutes per resume, LinkedIn profile, or StackOverflow Careers profile weeding out the “No Call” people. It should be obvious because you already know what you are looking for.
I recommend creating two Top 5 lists to assist with knowing what you are looking for. The number of items on the list isn’t the focus. Use 3 or 7 or whatever suits you. It’s the exercise that is important. Write down 5 must-have attributes and 5 must-not-have attributes. Use these lists during initial screening. Pass on anyone with less than 4 must haves or more that 1 must-not-have.
Second Phase: Phone/Online
Phone screen or Skype/Hangout for personality and team fit first. I prefer to see people face to face but this isn’t always possible. If you are starting a new team, this phase is even more important. The person you are screening should be someone you can see yourself having an interesting conversation with over lunch. You will be spending a lot of time together building a team. Getting along well is vitally important.
The personality screen doesn’t need to be long. Maybe 15-30 minutes. If it goes well, move on to the next phase without hesitation. If is doesn’t, this is the end of the road for this candidate regardless of their other credentials. This may seem extreme or harsh but honestly it saves your time and effort as well as the candidate’s.
On the flip side of this is the importance of representing the culture and personality of your group as accurately as possible. Talk about your goals and aspirations as a team and as a company. This gives the candidate an opportunity to self-select out of the hiring process as well. You don’t want to hire people who won’t be happy in your environment. Honesty is definitely the best policy.
If you are looking for a leader (or emerging leader) this is also the time to make a early assessment of the candidate’s ability to fill this role. Confidence and charisma matter more here that they might otherwise.
The Learning/Knowing Equation
A technical (and partly cultural) phone/online screen of the people you think might be a good personality fit is the logical next step. The interview should be performed by a trusted technical member of your team. This phase is going to go back to the first section because you must know what you are looking for. Rank candidates based on that knowledge.
That said, don’t hold out for a “unicorn”. For our purposes, a unicorn is a developer who knows your tech stack inside-out, knows your business, and knows what you need to do to solve all your current and future problems. I believe unicorns can be developed if you hire people with the right potential, but they cannot be found and hired. At some point the mask comes off.
With this in mind, your focus should be on the candidate’s ability to learn and on gauging what they already know and their ability to teach it. These traits are and probably always will be vital for a technology employee. Of course you’d like someone with experience in some of your technology. The point here is not to miss out on someone who is a fantastic learner/teacher and doesn’t check all of the other boxes on your checklist.
I describe this second screening as partly cultural for a reason. Your interviewer should be verifying that the candidate not only can learn and adapt quickly, but also if they enjoy learning and adapting quickly. When going through the things they do know, the interviewer should look for something they are personally less familiar with. They then can encourage the candidate to teach it to them. Remember to discover if the candidate is not only capable of teaching but also if they enjoy it. The collaboration component is important.
There are great tools to help with this phase. A good screen-sharing app like GoToMeeting, Skype, or Screen Hero is the best way to do some quick pairing on a simple problem. The problem should be something the candidate may not be wholly familiar with so that their capability of dealing with the unknown can be assessed. That said, this should still be fairly short and sweet. 30-45 minutes tops.
If it seems like this is a good possible fit, personally invite the candidate to visit your facility. If you don’t have a facility, invite them to lunch. If you are looking at remote or relocation hires and the position is permanent, you should arrange transportation/lodging. Under no circumstances should you ever make an offer at this point in the process.
The candidate should have a clear and concise understanding of the next steps at this point. If you are unsure if you should move on to in-person contact, the answer is no.
Part 2 Coming Soon
I will cover the particulars of the types of things you should be doing to “Hire Awesome” in the in person interviews. No specific date, but stay tuned. In the meantime, I’d love to see your thoughts and comments here or on Twitter.